Q. How to Cancel product purchased from standardelectricals.com?

Can I cancel my order?

You can cancel order from "CANCEL" button from order details page under My Account section.
You just need to give reason for cancellation, and leave rest on us.

Note - Orders can be canceled till order status not shows as “Invoiced”.

For assistance : Please call us on 08045811290, (Mon - Sun – 8 am to 8 pm) or write us on ecom.support@havells.com and we will help you in cancelling the order.

Will a cancellation charge be levied upon cancellation of order?

There will be no cancellation charges or processing fees for the customer upon order cancellation.

When do you get a refund for the cancelled order?

Payments made by all major payment modes including Credit Cards, Debit Cards, Net Banking, Wallets, UPI, EMI, QR, and reward points, we will refund the money in your respective payment method. Typically refunds are processed in between 7 - 10 working days after order is marked as cancelled.

Q. How to Return product purchased from standardelectricals.com?

Damaged Product Received or Product delivered not as per order/described on our website/App

In case of any damage/mismatch/Missing, initiate a return request within 24hours from the date/time of delivery at ecom.support@havells.com or call customer care on 08045811290. Share clear images of the following and unboxing video to process your Return Request.
1) Damage Part/Missing part as per Standard Electricals.com site or outer packing description
2) Serial / IMEI number printed on product.
3) Outer packaging
4) Other supporting images

To ensure best resolution is provided to you, support team will take 2 working days to review your return request.

Under what conditions can I return my product?

Products purchased on standardelectricals.com can be return under the following conditions {subject to post validation of technical/service report and after necessary approvals}:
1) Damaged Product Received.
2) Incorrect/ Wrong product delivered- Product delivered not as per order or described on standardelectricals.com website
3) Incase of technical defect in the product, our representative will visit for verification and accordingly prepare a service report.
4) Incase of Missing Item/Accessories- Post investigation which may take 7 - 10 working days customer care team will contact you for best resolution and will update you on Return/Refund.

Under what conditions return requests will not be accepted?

a) Altered/ tampered/ used products.
b) Original packaging (retail cartons, labels, etc.) missing.
c) Self movement of product from delivery location, ground floor, etc.
d) Incase of incorrect/ missing product is reported after 24 hours from the date of delivery.

Missing Item/ Accessories

Our team will validate and arrange technician visit if required, post validation necessary action will be taken by our service team & customer care.

Will I get replacement/refund post Return of the shipment?

Post successful return, refund/ replacement will be provided.
Replacement is subject to stock availability at our nearest fulfillment warehouse.

In case the  queries are not resolved after writing to us :

If your complaint/ issue remains unresolved or you are dissatisfied with the response, you can write  to our Grievance Officer, Miss Chitra, Designation: Manager at grievance.officer@havells.com .
We will respond within 2 business days from the date of receipt of your email.